Across industries and sectors, the track record for organizational change is bleak. Research finds that anywhere from 50%–75% of change efforts fail. And for those that do succeed, many don’t achieve the goals of the original vision. Why is change so hard?
Overcome Resistance to Change with Two Conversations
Allow them to share their thoughts, then respond.
May 16, 2017
Summary.
Most change efforts fail due to internal resistance. To combat this problem, leaders must understand and engage their opposition. Are people balking on substantive grounds because they feel disrespected or rushed? Although each issue should be addressed differently, there are a few key round rules to follow when engaging with resisters: forget efficiency, focus on listening, and be open to change yourself. Make sure to have two conversations: one that allows them to share their thoughts and feelings; another to thoughtfully respond.
New!
HBR Learning
Team Management Course
Accelerate your career with Harvard ManageMentor®. HBR Learning’s online leadership training helps you hone your skills with courses like Team Management. Earn badges to share on LinkedIn and your resume. Access more than 40 courses trusted by Fortune 500 companies.
Build a better team and achieve more of what matters.
Learn More & See All Courses
New!
HBR Learning
HBR Learning
Team Management Course
Accelerate your career with Harvard ManageMentor®. HBR Learning’s online leadership training helps you hone your skills with courses like Team Management. Earn badges to share on LinkedIn and your resume. Access more than 40 courses trusted by Fortune 500 companies.
Build a better team and achieve more of what matters.